Delivery Information

PLEASE NOTE: If you have not recieved your parcel within 8 weeks contact us on madaamefs@gmail.com including your name and Order Id and we will try to solve your query as quickly as possible.

When available you may select one of the following two delivery methods during checkout:

Standard Delivery (WHERE OFFERED): Royal Mail* – We aim to deliver within 8 weeks

International Delivery (WHERE REQUESTED): DHL Express/Royal Mail* – We aim to deliver within 8 weeks

IMPORTANT INFORMATION FOR UK DELIVERIES:

ALL ORDER TIMES DEPENDENT ON RM STRIKES OR OTHER INDUSTRIAL ACTION. PLEASE BE AWARE THAT ORDERS PLACED PRIOR AND DURING PERIODS OF INDUSTRIAL ACTION MAY FACE DELAYS OF UP TO 7 DAYS FROM OUR EXPERIENCE.

Before placing your order, please note:

  • We reserve the right to suspend refunds for non-delivered items until our carriers have confirmed that the order is lost.
  • After your order has been shipped the delivery address may not be changed.
  • You may track your order from our couriers website using a unique tracking number which can be emailed to you if requested.
  • If nobody is available at the delivery address to sign for the delivery, the driver will leave a card through your door with details of how to collect your parcel from the depot, or how to arrange for re-delivery.
  • If your order is returned to us we will automatically re-send it free of charge up to a maximum of two times. If after this the delivery is still unsuccessful we will contact you to arrange alternate delivery arrangements.

USA & CANADA

Standard Delivery only – approximately 8 weeks

  • Please note that delays can occur in customs, and these delays are beyond our control.
  • The cost of shipping is calculated automatically on receipt of billing information, shall direct email to buyer confirming delivery costs.
  • Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

EUROPE

Standard Delivery Only – 8 weeks

  • Cost subject to weight
  • Please note that delays can occur in customs, and these delays are beyond our control.
  • Madaame.co.uk shall direct email to buyer confirming delivery costs if different to the international cost.

REST OF THE WORLD

Standard Delivery Only – approximately 8 weeks

  • Cost subject to weight
  • Please note that delays can occur in customs, and these delays are beyond our control.
  • Madaame.co.uk shall direct email to buyer confirming delivery costs if different to the international cost.
  • Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.